Privacy & Security

11 det's Privacy Policy

Your personal information matters to us. In this Privacy Policy, 11 det clearly outlines what data is collected, how it is stored, and what rights you have. Our goal is to earn your trust through complete transparency.

Last Updated: January 2026
🔐

Protected with SSL Encryption

HTTPS
AES-256

We How We Protect Your Information

A quick overview of the core pillars of 11 det's Privacy Policy.

🔒
End-to-End Encryption

All your personal and financial information is protected using AES-256 encryption. SSL/TLS protection is ensured at every stage of data transfer.

🚫
No Selling of Data

11 det never sells your personal information to third parties. Your data is not shared with advertisers, data brokers, or any other party for commercial purposes.

👤
Your Data, Your Control

You can view, correct, or request deletion of your personal information at any time. You have full control over your data.

🛡️
Minimal Data Collection

We only collect information that is strictly necessary to provide our services. No unnecessary personal data is requested or stored.

🔔
Transparent Data Usage Policy

You are always clearly informed about how your data is being used. You will be notified in advance of any changes to the Privacy Policy.

🔍
Regular Security Audits

11 det's system security is regularly audited by independent third-party experts. We follow international standards to ensure the highest level of data protection.

1Introduction

11 det is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe privacy is a fundamental right, which is why this Privacy Policy has been developed with full transparency and accountability.

This Privacy Policy explains how 11 det collects, stores, processes, and protects your personal information. It applies to the 11 det website, mobile app, and all related services.

Important: By using 11 det's services, you are considered to have accepted this Privacy Policy. If you have any questions, please reach out to our support team.

We follow international data protection standards — in particular, the core principles of GDPR — to keep your information as secure as possible. The 11 det Privacy Policy may be updated periodically, so we recommend visiting this page regularly.

2What Information We Collect

11 det only collects the personal information needed to operate its services properly. We do not request or store data that isn't necessary.

Information Provided Directly by You

  • Name, mobile number, and date of birth provided at registration
  • National ID or passport details for KYC verification
  • Payment method details (bKash or Nagad number)
  • Information you provide when contacting our support team.

Automatically Collected Information

  • Device information — operating system, browser, and screen resolution
  • IP address and approximate location
  • Time spent on the platform and list of pages visited
  • Gaming Activity & Betting History
  • Cookies & Local Storage Data
Type of Data Purpose of Collection Mandatory
Mobile Number Account Verification & OTP Yes
National ID KYC Verification Yes
Payment Information Transaction Processing Yes
IP Address Security & Fraud Prevention Yes
Gaming History Responsible Gaming Monitoring Yes
Marketing Preferences Sending Relevant Offers Optional

3Use of Data

11 det uses collected data solely for specific, legitimate purposes. Any use of your information must be clearly stated in this Privacy Policy beforehand.

Primary Use Cases

  • Account Management: For registration, login, and identity verification
  • Financial Transactions: For processing deposits and withdrawals
  • Customer Support: To resolve your questions and complaints
  • Security: To detect fraud and unauthorized access
  • Legal Obligations: To comply with regulatory requirements
  • Responsible Gaming: To monitor and prevent signs of problem gambling
  • Service Improvement: To improve 11 det's platform and user experience

Your data helps 11 det deliver better, more personalized experiences — such as game recommendations and relevant bonus offers based on your preferences.

4Data Sharing Policy

11 det never sells or rents your personal information to third parties. However, limited data may be shared in specific circumstances.

When Your Information May Be Shared

  • Payment Processor: Only the minimum required information is shared to process transactions with bKash and Nagad
  • Legal Requirements: In response to a valid court order or lawful request from a government authority
  • Fraud Prevention: Limited data shared with fraud detection agencies
  • Technology Partners: Service providers essential to platform operations

Rest Assured: 11 det never sells your data to advertisers, data brokers, or third-party marketers.

Third parties with whom we share your data are held to the same privacy standards and are contractually required to include data protection clauses in their agreements with us.

5Data Retention & Period

11 det stores your data on secure servers and does not retain any information beyond what is necessary.

  • All data is retained for as long as the account remains active
  • Financial transaction records are retained for up to 5 years after account closure to meet legal obligations
  • KYC documents are retained for a maximum of 3 years after account closure
  • If you withdraw marketing consent, the relevant data will be deleted within 30 days.

All data is stored on encrypted servers. Backup data is held to the same security standards.

6Cookie Policy

The 11 det website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies Used

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences and settings
  • Analytics Cookies: To monitor and improve platform usage

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some 11 det services.

7Your Rights

Under 11 det's Privacy Policy, you have several important rights regarding your personal information.

Your Data Rights

11 det gives you complete control over your personal information.

👁️
Right to Access Your Data

You may request to know what information 11 det holds about you.

✏️
Right to Correct Your Data

You may request corrections to any inaccurate or incomplete information.

🗑️
Right to Delete Your Data

You may request that your data be deleted in certain situations.

⏸️
Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

📦
Right to Data Portability

You may request a copy of your data in a standard, portable format.

🚫
Right to Object

You may object to your data being used for specific purposes — particularly for marketing.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 days.

8Protection of Minors' Data

11 det strictly prohibits use of its services by anyone under 18. We do not knowingly collect personal information from minors.

Age is verified at the point of registration. If we become aware that information from a minor has been collected, the relevant account will be closed immediately and all associated data will be deleted.

A note for parents — if your child has created a 11 det account, please contact our support team immediately. We will take swift action.

9Security Measures

11 det uses the latest technology and methods to protect your data. Our security infrastructure is multi-layered and regularly updated.

  • SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • AES-256 Encryption: Sensitive data stored in the database is encrypted
  • Two-Factor Authentication (2FA): An additional layer of account security
  • Automated Threat Detection: Unusual activity is detected in real time
  • Regular Security Audits: Audited by Third-Party Experts
  • Restricted Access: Only authorized personnel have access to sensitive information.

That said, no digital system is completely risk-free. If you notice any suspicious activity on your account, please contact the 11 det support team immediately.

In the event of a security breach at 11 det, affected users will be notified within 72 hours and prompt remedial action will be taken.

10Policy Updates

11 det's Privacy Policy may be updated from time to time. Changes may be necessary due to business growth, new technologies, or updates to applicable laws.

For significant changes, we will notify you in advance via SMS or an in-platform notification. Continued use of 11 det after the updated policy takes effect will be considered your acceptance of the new terms.

The date of the most recent update will always be shown at the top of this page. Contact our support team if you would like a history of changes.

11Contact Us

For any questions or concerns about our Privacy Policy, or to exercise your rights, please reach out to our dedicated Privacy Team.

📧
Email Support
Responses are provided within 24–48 hours.
💬
Live Chat
Live chat on the platform
9:00 AM – 12:00 AM (Daily)

We take every request seriously and aim to resolve it within 30 days. Upholding the 11 det Privacy Policy is a core institutional responsibility.

Play Safe, Win with Confidence

Your data is fully protected at 11 det. Create an account today and enjoy the best online gaming experience in Bangladesh.

SSL Secured AES-256 Encryption No Selling of Data
বাংলা