11 det believes entertainment is truly enjoyable only when it is safe and in control. Our Responsible Gaming policy is here to help you enjoy gaming on your terms — from setting limits to accessing support services.
At 11 det, we do more than offer games — we care about your mental wellbeing and financial security. Use our responsible gaming tools to keep your gaming experience healthy and enjoyable.
At 11 det, we provide multiple effective tools to help keep your gaming experience safe and in control.
Set your own limit on how much you can deposit per day, week, or month. Once set, the limit takes effect immediately, and any increase requires a 7-day waiting period.
Set a maximum duration for each gaming session. Once the time is up, 11 det will automatically alert you and log you out if needed.
If you feel you need a break from gaming, you can self-exclude for anywhere between 1 week and 5 years. Your account will be completely inactive for the entire period.
You can view your full gaming and betting history at any time — deposits, losses, and everything in between — all presented transparently so you can clearly assess your own situation.
Set a cooling-off period to stop yourself from playing impulsively after a big loss. Take a break from gaming for anywhere between 24 hours and 6 weeks, and give yourself the space to make clear-headed decisions.
If you show any signs of gaming addiction, 11 det will directly help connect you with a specialist counselor. Our support team is always by your side.
Responsible gaming means enjoying gaming and betting purely as entertainment — not as a source of income or a way out of financial trouble. At 11 det, we believe every player should engage with games mindfully and within their own limits.
Responsible gaming is a habit built on setting a budget in advance, sticking to time limits, and enjoying the experience regardless of wins or losses. 11 det's responsible gaming policy is founded on exactly this philosophy.
Keep in mind: Gaming is a fun experience, but it always carries the risk of losing money. Only play with money you can afford to lose without it affecting your daily life.
Online gaming is growing rapidly in Bangladesh. 11 det aims to be a responsible platform in this space — one that delivers fun while giving players every tool they need to stay in control.
11 det's responsible gaming program is built on a set of core principles. These principles are not just words on paper — they are put into practice at every step.
11 det always displays game odds and payout rates clearly. We believe the best service starts with giving players accurate information. Hidden terms and misleading promotions have no place at 11 det.
We want every player to be in control of their own gaming habits. That is why 11 det provides tools like deposit limits, session timers, loss limits, and self-exclusion — all accessible directly from your account.
No one under 18 is permitted to play on 11 det. Age verification is mandatory at registration, and any suspicious accounts are investigated.
11 det's system automatically detects unusual gaming patterns. When risky behavior is identified, our team proactively reaches out to that player.
11 det's responsible gaming program is built to international standards. We believe a protected and satisfied player is our greatest achievement.
After logging in to 11 det, head to the Settings section to find all responsible gaming tools. They are completely free and available to use at any time.
Set a maximum deposit amount for daily, weekly, or monthly periods. Lowering your limit takes effect instantly; increasing it requires a 7-day waiting period.
Once you reach a set loss amount, gaming will automatically stop. It is the most effective way to limit financial harm.
Limit the length of each gaming session. When time runs out, you'll be automatically logged out or receive a warning.
Temporarily suspend your account for 24 hours to 6 weeks. Protect yourself from making decisions driven by emotion.
Set a long-term self-exclusion for anywhere between 1 week and 5 years. This cannot be reversed while it is active.
You'll receive pop-up notifications at set intervals reminding you how long you've been playing and how much you've spent.
Gaming addiction develops gradually and can be hard to recognize at first. If you notice any of the signs below, seek help promptly.
Playing beyond your budget: Continuing to play after your set budget is exhausted, or finding extra money to keep going.
Chasing losses: Chasing losses by placing bigger bets is one of the most recognized signs of problem gambling.
Losing track of time: Planning to play for a few hours but ending up spending the entire day or night gaming.
Hiding it: Hiding your gaming habits and spending from family or friends.
Strained relationships: Neglecting work, studies, or family responsibilities because of gaming.
Gambling with borrowed money: Borrowing money, dipping into savings, or using funds set aside for essential expenses to fund gaming.
Restlessness when unable to play: Feeling anxious, irritable, or uneasy when unable to access a game.
If you notice one or more of these signs: Use 11 det's self-exclusion feature right away and get in touch with our support team.
Answer the following questions honestly. If you answer "Yes" to three or more, consider reaching out for responsible gaming support.
Have you spent more than your set budget on gaming?
Have you ever chased your losses by playing again to win back money?
Have you lied to family or friends about your gaming habits?
Has gaming affected your work, studies, or sleep?
Have you tried to stop gaming but found you could not?
Have you borrowed money or dipped into emergency savings for gaming?
Do you feel irritable or restless when you cannot game?
Do you dream of winning big and see gaming as a way to earn money?
If you answered "Yes" to 3 or more questions, please speak with our support team. Asking for help is not a weakness — it takes courage and good judgment.
11 det strictly prohibits anyone under 18 from accessing the platform. Age is verified at every stage of registration, and identity documents may be requested when necessary.
A note for parents — please use parental control software on any devices your children have access to. Popular options include Net Nanny, Bark, or the built-in Screen Time feature on your device.
If you suspect your child is using 11 det, contact our support team immediately — we'll act quickly.
Beyond 11 det's own support team, seeking professional help is an important step in overcoming gaming addiction. We are always ready to point you in the right direction.
| Service Type | Description | Available Hours |
|---|---|---|
| 11 det Live Chat | Live support chat on the platform | 9:00 AM – 12:00 AM |
| 11 det Email Support | [email protected] — Response within 24–48 hours | 24/7 |
| Self-Exclusion Request | Through Account Settings or Support | Instant |
| Professional Advice | Mental Health Specialist Referral | On request |
Reaching out for help with a gaming problem takes courage. 11 det will support you in finding the right assistance — without judgment and in complete confidence.
Follow these simple habits to game responsibly at 11 det. Small, mindful choices can make a big difference.
Keep 11 det's Reality Check feature enabled — it sends you regular reminders about your gaming time and spending.